This application is only for Water Affordability Assistance.
If you would like to apply for
the Low Income Household Water Assistance Program (LIHWAP) you MUST schedule an
appointment by calling 216.350.8008 or going online at www.chn.itfrontdesk.com.
If you would like to apply for the NEORSD Sewer Rate Reduction (formerly known as Sewer Affordability) or Crisis Assistance programs, administered by the Northeast Ohio Regional Sewer District, call 216.881.8247 or visit https://www.neorsd.org/save
Also, please note:
The Water Affordability Program and Crisis Assistance Program will NOT prevent a STOP or disconnection of your water services. Only a payment plan created by Cleveland Water for your water account OR an appointment with the LIHWAP will assist with pending shut offs or reconnections of your water services.
Thank you for your cooperation.
Welcome to CHN Housing Partners Online Application for Water Affordability.
How does it work?
The Water programs are for residents who have utility bills paid to Cleveland Division of Water. Income restrictions apply.
CHN is the entry point to access a broad array of housing, utility assistance, and referral resources, which you will be screened for. You will be under no obligation to participate in any programs we recommend.
Fill out the online application in its entirety and gather a few documents:
1. Photo identification for Primary Applicant
2. Current Water Bill
3. 30 days of income for each household member over 18 years of age
For your convenience, CHN Housing Partners allows the use of e-signatures with this online form. You will be prompted to enter your name at the end of this form prior to submitting to give consent. If you have questions or need further assistance, please call our hotline at 888-901-1222.
Residents of the City of Cleveland and Cuyahoga County who are having difficulty making utility payments and who meet income eligibility requirements.
Online Application Guidelines
To apply for programs with CHN Housing Partners, you must complete an application with us along with providing documents to verify the information submitted. Each participant in this program is required by the Department of Housing and Urban Development to provide their annual income level to establish eligibility for this federally-funded program, and to verify race/ethnicity for data collection purposes only. We have split this into the following sections:
1. Application information: Your contact and demographic information
2. Household members: Other members of your household and their demographic information
3. Income sources: All sources of income and public benefits for the past 30 days for all household members over 18
4. Housing & utility details: Details about your rent/mortgage and utilities for program-specific purposes and to help us assess what program(s) you may need
5. Document upload: We will request scanned copies, legible photos or screenshots of documents as verification for your eligibility for programs.
You may encounter a slow system or downtime due to a high volume of
traffic on the site. Please use the "Save my progress and resume
later" feature located at the top of the form OFTEN to avoid losing any
information. (This form is powered by FormAssembly.)
Fair Housing Act (42 USC 3600, et seq.)
If you have an impairment, disability, language barrier, or otherwise require an alternative means of completing this form or accessing information about our services, please talk to us about arranging alternative accommodations. We serve all clients regardless of income, race, color, religion/creed, sex, national origin, age, family status, disability, or sexual orientation/gender identity. We administer our programs in conformity with local, state, and federal anti-discrimination laws, including the federal Fair Housing Act (42 USC 3600, et seq.)
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